Many American businesses abide by the philosophy pioneered by the late department store owner Marshall Fields, that “Right or wrong, the customer is always right”. Anyone who has worked frontline as a customer service representative (CSR) knows that this ideal is highly flawed.
In being a business person in Second Life™ there are no corporate layers that lie between the developers of the product and the customers; it’s one person being a jack of all trades – product research and development, accounting, store (franchise) operation, public relations, marketing and advertising, customer service representative. If the demands of the business become overwhelming – because, well, there is this thing called real life that should come first – many entrepreneurs hire and employ their own customer service rep(s). In that case, one would want all easy-to-answer questions, concerns and comments filtered through that frontline staff with only the heavy-hitters falling on one’s shoulders for decision-making or response, saving valuable time that could be spend reinvested in the business or focused on real life.
The business owner’s profile is filled with FAQ, a link to the store blog (which may have additional information to address any concerns a (potential) customer may have) and the request to contact their CSR for everything.
So, how does a store owner with a CSR respond to this?:
[0:26] nyla Uriza: (Saved Mon Jan 19 23:18:17 2009) Has anyone told you that your profile is really bitchy?
[0:26] nyla Uriza: (Saved Mon Jan 19 23:18:43 2009) be thankful people buy your overpriced prims, bitchface
[0:26] nyla Uriza: (Saved Mon Jan 19 23:21:57 2009) really…150L for a rug….750L for a effin couch. Girl, you are going to hell for charging people so much
Or this, when one responds that rudeness and jealousy won’t get them very far in life?:
[14:34] nyla Uriza: (Saved Tue Jan 20 14:25:36 2009) Jealous of a negro?
[14:34] nyla Uriza: (Saved Tue Jan 20 14:25:44 2009) chuckles
…
[14:34] nyla Uriza: (Saved Tue Jan 20 14:31:39 2009) the only reason you even responded to me is because deep down you know you are a pompous bitch and feel the need to defend yourself.
